WinPalace Terms and Conditions
Please read the following rules and regulations carefully. By registering as a WinPalace member and wagering in the Casino you fully accept and understand that all of the following terms and conditions apply.
Upon the successful registration of each player, the Player is bound by and agrees to the acceptance of; the terms and conditions of this agreement (and their amendments), and the rules of the Casino game/s.
By accepting and playing any of our promotional offers, the member confirms that the promotional terms and conditions have been read, printed, understood and agreed to.
- Winpalace Casino is licensed in Curacao and it is owned and operated by , a Curacao registered company.
- Winpalace Casino is restricted to individuals of legal age who are residents of jurisdictions where the use of WinPalace and its games ("Games") is not prohibited by law. All WinPalace games are void where prohibited by law. Minors are strictly forbidden to play. Furthermore the Player does not find the Games of the Web site to be offensive, objectionable, unfair, nor indecent.
User will use the software application to gamble on the Internet for his own private personal use only and not for any business use, or use by others. Commercial use of WinPalace Casino is strictly prohibited.
- The WinPalace Casino is a real money casino. Therefore all players’ winnings and losses are in a real currency depending on the selected currency of the player account. Players wishing to play the games for fun can open a free games account. The Player accepts all outcomes of game results as received in the client application from WinPalace game server. The Player fully accepts and agrees that software random number generator will determine the outcome of the games
- Players are required to make a least one deposit before being able to withdraw funds from their casino account.
- All casino games are monitored by WinPalace at all times. As a result WinPalace has the ability to track and review each hand/roll/slot pull/spin for each player and game offered.
- Should any game be at any time interrupted and/or disconnected, the situation at the point of interruption and results from the previous game should be displayed when the player starts the game again. If the player becomes disconnected from the Casino's server mid-game, the player will be able to continue and complete that game exactly as if the player had never left. If the Casino's server did not receive the player's bet, the player's balance will not have been reduced and the player will see the result of the previous bet.
- WinPalace makes every effort to ensure the full protection of its customers. However, certain unforeseen events are beyond the control of WinPalace. In the event of a disconnection for any reason whatsoever between the player and the casino, WinPalace shall not be held liable for any losses which may result therefrom. The balance of a player’s account shall at all times be as recorded on the WinPalace Casino games server.
- All disputes should be forwarded to WinPalace by email within one (1) hour of the disputed event. WinPalace will answer all customers within 2 business days. In the event of a dispute, all decisions made by the casino will be final.
- By using the WinPalace software, players agree to be bound by the following:
Players shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of a player's; (a) entry, use, or reuse of the website, (b) use of any materials at the website, (c) entry, use, or reuse of the Casino Server, (d) participation in the Game, or, (e) the acceptance of any prize.
- Players shall not participate in the Games, open, use or reuse an account, enter the Web site, or the Casino, nor accept any prize if the player does not fully understand, agree to, become a party to, and shall, without exception, abide by all rules, regulations, terms and conditions contained herein and as such rules, regulations, terms and conditions may change from time to time. Players shall periodically review the Terms and Conditions posted at this website at a rate of at least once a month.
- Members are only allowed one active account. Winnings will only be paid to players having ONE account. All winnings will be VOID for players with more than one account.
- Should a member give away, share or lose his account number and/or password WinPalace will not be held liable for any claims that may result from, or regarding that account. Members are solely responsible for their account transactions and should keep their account information strictly confidential.
- Personal identity and details of all members will remain confidential. WinPalace will not report the wagering history of any member.
- Players are solely responsible for any applicable taxes on any winnings or prizes collected from WinPalace.
- WinPalace reserves the right, in its sole discretion and without notifying its players, to add new activities or games to the Casino or to discontinue any Casino activity or game at any time.
- By accepting any winnings or prizes from WinPalace, players consent to the use of their name and photograph for advertising and promotional purposes without any additional compensation except where prohibited by law.
- All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made void. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be void.
- All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class. This can take between 5-10 business days. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.
WinPalace reserves the right to pay out higher winnings over a period of several weeks.
- WinPalace reserves the right to withhold play and/or payment: (a) from any party that WinPalace deems as fraudulent or false. (b) If you are found cheating or if it is determined by WinPalace that you have used a system or machine, be it an additional computer, additional software or otherwise. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play. (c) The source of the funds used by User for gambling on the Internet through the application of the software is not illegal
Any form of collusion/syndicate play is also prohibited.
WinPalace may assess service charges to any account for services rendered to any fraudulent account. WinPalace requires any deposit to be turned over at least once prior to withdrawal.
- WinPalace reserves the right to cancel a player’s membership at any time without notice. Any balance in your account will be immediately credited back to your personal account. In addition, WinPalace reserves the discretional right to void any winnings and withhold any balance in a player’s Casino account under any of the following circumstances:
If you do not log onto your Casino account for a period of 180 days, any balance in your account will be placed under review, subject to additional information being obtained by WinPalace. (Balances may be zeroed or accounts closed). If there is evidence to suggest that a player has more than one active account for the Casino;
If the name on a player’s casino account does not match the name on the credit card(s) used to make purchases in the casino account;
If the name on the casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit;
If a player participates in a Casino promotion and cashes-in before fulfilling the requirements of that particular promotion;
If a player provides incorrect or misleading registration information;
If a player is not of legal age;
If a player resides in a jurisdiction where participation in the Game is prohibited by law;
If a player has permitted (intentionally or unintentionally) anyone else to play using his casino account;
If a player has not played at the Casino on an individual basis for personal entertainment only (that is, has played in a professional sense or together with other player(s) as part of a club, group, etc.);
If a player has reversed or charged back any of his purchases in his casino account or has displayed signs of doing so.
If a player is found cheating or if it is determined by WinPalace that he has used a system or machine, be it an additional computer, additional software or otherwise. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play.
- Customers are reminded to print a copy of all transaction data, rules, payment methods and cancellation/refund methods in order to avoid misconceptions at a later time.
- WinPalace reserves the right to make final decision on transaction methods. WinPalace may decide what constitutes a qualified transaction on a per transaction basis. Players agree that they may not make claim to entitlement at any time.
- WinPalace reserves the right to change this agreement from time to time, whenever a need arises. Although we will try to inform players of any changes when they occur, please note that each player is responsible for reviewing the website, the Terms and Conditions, help file, etc. on a regular basis. WinPalace reserves the right to modify any rules or cancel promotions at its discretion.
- Please note Winpalace Casino Does Not allow players from the following countries to participate in our free promotions: Jordan, Romania, Poland, Turkey and Israel.
- Employees of the Company and members of the immediate families of each are not eligible to register as a player at any WinPalace property and/or participate in any gaming at the Casino.
- Some bonuses may include cashout limits on winnings which are equal or less than 10 times the amount of a player’s deposit. The casino reserves the right to limit cashout amounts of any player at any time at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. All player accounts may be subject to review. While under review, any pending withdrawal request may be reversed with the requested amount returned to the player’s account.
Promotional Terms and Conditions:
- One Bonus amount/account per customer/household/shared computer/shared IP address.
- New accounts (New player accounts) are defined as accounts that are opened by new players who have never at any stage opened an account at WinPalace before.
- Bonuses pertaining to new accounts are bonuses on a player’s first deposit made into his WinPalace account.
- WinPalace can at any time run different promotions for new accounts. Only one new player promotion coupon can be redeemed per new player account.
Promotions are for a limited time only and WinPalace reserves the right to terminate any promotion at any time without prior notice.
Promotions may not be combined, unless otherwise specified.
- WinPalace reserves the right to request further documentation and/or withhold bonus amounts.
- To receive bonus payments, all casino accounts must have a valid e-mail address and telephone number.
- It is a player’s responsibility to check all terms and conditions prior to redeeming any casino bonus. Please read the following rules and regulations regarding our casino’s promotions.
- Wagering on restricted games will not count towards the fulfillment of the wagering requirements and will void all winnings won on this promotion.
- For all players who have redeemed an NDB (non-deposit bonus), the maximum cashout may be equal to the amount of the NDB bonus.
- Cashouts for winnings accumulated while playing with Free Chip bonuses may be limited to 3 to 10 times the Free Chip amount. In addition to a Free Chip’s specific cashout limit, cashout limitations may also be determined by a player’s level and recent activity.
- Non-compliance with the above terms and conditions shall be deemed to be promotion abuse and as such will give WinPalace management the discretionary right to take the following action against such abusers: All balances/cash outs shall be considered null and void. Abusing player accounts may be terminated with immediate effect. Players found to be abusing promotions may be precluded from receiving further promotional offers at the casino.
- Bonuses are made available on a regular basis at WinPalace. These are offered as a reward to all our regular and loyal players. However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion. Should a player not wish to partake in any free money offer, they are advised to email firstname.lastname@example.org immediately to have such monies removed. The removal of monies will be confirmed by return mail.
Rules Updated 15/12/2009